Refund policy

At Midnight Rider Coffee, every bag is roasted to order. Because of this, each purchase is made specifically for you — and we handle returns a little differently than typical retail products.

Roasted-to-Order Products

Due to the perishable nature of coffee and our roast-to-order process, we are unable to accept returns on opened coffee products. However, your experience matters to us. If something isn't right, we will make it right.

If There's an Issue With Your Order

If your order arrives damaged, incorrect, defective, or is missing items, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Photos (if applicable)

We will gladly offer a replacement or refund depending on the situation.

Taste & Satisfaction Guarantee

Coffee is personal, and taste preferences vary. If you're not satisfied with your coffee, reach out to us. While we cannot accept returns on opened bags, we may offer:

• A replacement with a different roast
• Store credit
• A one-time courtesy refund

Our goal is to make sure you enjoy every cup.

Shipping Issues

Midnight Rider Coffee is not responsible for delays caused by shipping carriers. However, if your package is lost in transit, contact us and we'll help resolve the issue.

Non-Returnable Items

• Opened coffee bags
• Perishable goods
• Gift cards

Order Changes & Cancellations

Because we roast to order, we begin processing quickly. If you need to make a change or cancel your order, please contact us within 2 hours of placing your order.

After that window, we may not be able to modify or cancel the order.

Refund Processing

If a refund is approved:

• It will be issued to your original payment method
• Please allow 3–5 business days for processing